This policy explains how cancellations are handled, when a refund may be considered, and which payments are non-refundable for Digihub Marketing services and digital products.
Digihub Marketing provides customised services and digital products. Because work begins with allocated team time, refunds are handled case by case under the rules set out below.
Any refund made under this policy is subject to: [INSERT DIGIHUB APPROVED REFUND RULE].
Service fees are payable as stated in the proposal or invoice for your engagement.
Payment of an invoice confirms that you accept the agreed scope, timeline and this policy.
Most projects begin after an advance payment, which reserves team capacity and covers initial planning and setup.
Whether an advance is refundable, and to what extent, is governed by: [INSERT DIGIHUB APPROVED REFUND RULE].
Cancellation requests must be sent in writing to digitalflowai.team1@gmail.com from the email used for the engagement.
The cancellation takes effect on the date we acknowledge the request; work in progress stops at that point unless agreed otherwise.
All work completed, delivered or in progress up to the cancellation date remains payable, including strategy, design, development, content and campaign setup.
Any remaining balance is calculated against the work already performed.
A refund may be considered where an agreed service has not been started or delivered, and where the request is raised within the approved window.
Eligibility and the applicable window are determined by: [INSERT DIGIHUB APPROVED REFUND RULE].
We do not offer refunds for dissatisfaction with results, changes in business plans or a change of mind after work has begun.
The following are generally non-refundable: completed deliverables, consulting and strategy sessions, audits, custom design or development work already carried out, and campaign management time already spent.
Discounted, bundled or promotional packages may also be non-refundable where stated at the time of purchase.
Digital products are delivered instantly and cannot be returned once accessed or downloaded.
Any exception is subject to: [INSERT DIGIHUB APPROVED REFUND RULE].
Courses, templates, prompt packs and downloadable material are non-refundable once access has been granted, as the content is consumable immediately.
If you face a technical access issue, contact us and we will restore access rather than issue a refund.
Advertising budget paid to platforms such as Meta or Google is not refundable by Digihub Marketing.
Refunds, credits or reversals of ad spend are controlled solely by the advertising platform under its own policies.
Subscriptions, licences, plugins, themes and paid tools purchased for your project are non-refundable once bought.
Refund requests for these must be raised directly with the respective provider.
Domain registrations, hosting plans, email services and similar external costs are non-refundable once purchased or renewed on your behalf.
These charges are governed by the terms of the provider concerned.
Send your request to digitalflowai.team1@gmail.com with the invoice number, payment date, service purchased and reason for the request. You can also reach us on WhatsApp at +91 8460505085.
We will acknowledge the request, review the work delivered and confirm the outcome in writing.
Approved refunds are processed to the original payment method within: [INSERT DIGIHUB APPROVED REFUND RULE].
Bank or payment gateway charges, applicable taxes and transfer fees may be deducted from the refunded amount.
If you disagree with a refund decision, please contact us first so we can review the matter in good faith.
Unresolved disputes are subject to the jurisdiction stated in our Terms & Conditions: [INSERT LEGAL JURISDICTION].
For refund or cancellation enquiries, email digitalflowai.team1@gmail.com or contact us on phone / WhatsApp at +91 8460505085.